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·药师与药学服务·

医院药学管理者服务型领导行为与药师工作满意度的现状、影响

因素及相关性分析 Δ

楚尧娟 ，尹 钊，梁 艳，张 瑞，乔高星，郝 洁，刘 冲，杨 婷，杜书章（郑州大学第一附属医院药学部，
#
＊
郑州 450052）

中图分类号 R95 文献标志码 A 文章编号 1001-0408（2022）03-0366-06
DOI 10.6039/j.issn.1001-0408.2022.03.18

摘 要 目的 了解医院药学管理者服务型领导行为与药师工作满意度的现状、影响因素和相关性。方法 采用问卷调查法，分层
整群抽取河南省一级、二级、三级医院各5所，应用药师基本资料调查表、医院药学服务型领导行为量表和医院药师工作满意度量
表对医院药师进行问卷调查，利用Excel 2019和SPSS 23.0软件对调查结果进行统计分析。结果 共发放问卷956份，收回问卷882
份，其中有效问卷841份，有效回收率为95.35％。医院药学服务型领导行为量表和医院药师工作满意度量表的信度系数Cronbach’s
α分别为0.986、0.978，效度系数KMO值分别为0.908、0.977（P＜0.01）。医院药学管理者服务型领导行为量表的总分为（110.73±
18.63）分，药师工作满意度量表总分为（126.33±17.79）分；医院等级、性别、年龄、职称、最高学历等因素均会影响药师对管理者服
务型领导行为的认可度（P＜0.05）；医院等级、年龄、职称、婚姻状况、最高学历、所在岗位等因素会影响药师对工作的满意度（P＜
0.05）；医院药学管理者服务型领导行为与药师工作满意度整体呈正相关（相关系数r为0.521～0.698，P均小于0.01）。结论 推行
并优化医院药学管理者服务型领导行为，有助于提高药师的工作满意度、稳定药师队伍、为患者提供高质量的药学服务，从而提高
医院的核心竞争力。
关键词 医院药学管理者；服务型领导行为；医院药师；工作满意度；影响因素；相关性

Analysis of the situation，influential factors and their relationship of hospital pharmacy managers’servant
leadership behavior and hospital pharmacists’job satisfaction
CHU Yaojuan，YIN Zhao，LIANG Yan，ZHANG Rui，QIAO Gaoxing，HAO Jie，LIU Chong，YANG Ting，DU
Shuzhang（Dept. of Pharmacy，the First Affiliated Hospital of Zhengzhou University，Zhengzhou 450052，China）

ABSTRACT OBJECTIVE To investigate the situation，influential factors and their relationship of hospital pharmacy managers’
servant leadership behavior and hospital pharmacists’job satisfaction. METHODS The questionnaire survey method was adopted to
stratified cluster sampling from primary，secondary and tertiary hospitals，five for each in Henan province. The personal basic data
scale of pharmacists，the hospital pharmaceutical service leadership behavior scale and the job satisfaction scale of pharmacists were
used to conduct a questionnaire survey among hospital pharmacists. Excel 2019 and SPSS 23.0 software were used for statistical
analysis. RESULTS A total of 956 questionnaires were distributed and 882 questionnaires were recovered，including 841 valid
questionnaires，with an effective recovery rate of 95.35％. The reliability coefficients Cronbach’s α of hospital pharmacy managers’
servant leadership behavior scale and hospital pharmacists’job satisfaction scale were 0.986 and 0.978，and the validity coefficients
KMO were 0.908 and 0.977（P＜0.01）. The total score of hospital pharmacy managers’servant leadership behavior was（110.73±
18.63）. The total score of hospital pharmacists’job satisfaction was（126.33±17.79）. Hospital grade，gender，age，professional
title and highest education level all affected pharmacists’recognition for managers’servant leadership behavior（P＜0.05）. Hospital
grade，age，professional title，marital status，highest education level and position all affected job satisfaction （P＜0.05）. The
servant leadership behavior of hospital pharmacy managers was positively correlated with the job satisfaction of hospital pharmacists
（correlation coefficient r was 0.521-0.698，all P＜0.01）. CONCLUSIONS The promotion and optimization the servant leadership
behavior of hospital pharmacy managers can improve the job satisfaction of pharmacists，stabilize the team of pharmacists，and
provide high-quality pharmaceutical care for patients，so as to improve the core competitiveness of the hospital.
KEYWORDS hospital pharmacy managers； servant
Δ 基金项目：河南省高等学校重点科研项目（No.19B350008）
leadership behavior； hospital pharmacist； job satisfaction；
＊副主任药师，硕士。研究方向：药理学、医院药学。电话：0371-
influential factor；relationship
66967015。E-mail：chuchu.6666@163.com
# 通信作者：主任药师，硕士生导师。研究方向：循证医学、药物
经济学。电话：0371-66967015。E-mail：dushuzhang911@163.com

·366 · China Pharmacy 2022 Vol. 33 No. 3 中国药房 2022年第33卷第3期