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以互联网咨询问题为导向改进药学科普制作
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孙 敏 ，辛本茹，李 英，齐晓艳，刘建芳 ，徐 丽（日照市人民医院药学部，山东 日照 276800）
中图分类号 R95 文献标志码 A 文章编号 1001-0408（2024）17-2142-05
DOI 10.6039/j.issn.1001-0408.2024.17.15
摘 要 目的 探索以互联网用药咨询问题为导向的药学科普制作新思路，为广大药师高效地制作高质量药学科普提供参考。方
法 以某院2021年9月1日－2022年2月28日互联网用药咨询问题为样本，通过帕累托图分析和总结公众用药需求，制作药学科
普。利用统计学方法，比较该方法实施前后药学科普的阅读量和制作周期。结果 根据帕累托原则，咨询问题类型主要集中在用
法用量、不良反应、注意事项，咨询药物类型主要集中在呼吸系统用药、感染用药、风湿免疫系统及骨科用药等。由此确定15篇科
普目标主题，其中5篇在2022年前推出且未采用帕累托图分析，作为方法实施前与目标主题一致组（A组）；10篇为采用帕累托图
分析后在2022年期间制作，作为方法实施后组（B组）。再随机抽取2022年帕累托图分析前发布且与目标主题不一致的5篇科普
作为方法实施前与目标主题不一致组（C组）。和A组、C组相比，B组药学科普文章的制作周期显著缩短。和C组相比，A组和B
组的阅读量显著增加。结论 帕累托图可以帮助药师充分利用用药咨询问题定位公众需要的药学科普主题，提高药师制作科普的
效率和质量。
关键词 药学科普制作；帕累托图；互联网用药咨询；以问题为导向
Improvement of creating pharmaceutical science popularization with internet medication consultation as
orientation
SUN Min，XIN Benru，LI Ying，QI Xiaoyan，LIU Jianfang，XU Li（Dept. of Pharmacy， People’s Hospital of
Rizhao， Shandong Rizhao 276800， China）
ABSTRACT OBJECTIVE To explore the new idea of creating pharmaceutical science popularization oriented by internet
medication consultation questions， and provide references for pharmacists to create high-quality pharmaceutical science
popularization articles. METHODS By taking the internet medication consultation questions from September 1st， 2021 to February
28th， 2022 in a hospital as samples， pharmaceutical science popularization were created by using the Pareto chart for summarizing
and analyzing the demands of the public pharmaceutical knowledge. The readers and creating cycle of pharmaceutical science
popularization before and after the implementation of this method were compared by statistical analysis. RESULTS According to
the Pareto principle， the types of consultation questions were mainly concentrated on usage and dosage， adverse reactions， and
precautions； the types of drug consultation were mainly concentrated on respiratory system medications， anti-infective drugs，
rheumatic immune system medications， and orthopedic medications， etc. Fifteen topics of science popularization were identified.
Among them， 5 were published before 2022 and did not adopt the Pareto chart method， serving as the pre-method and consistent
with the target theme group （A group）； 10 were published in 2022 after adopting the Pareto chart method， serving as the post-
method group （B group）； 5 articles published before 2022 were selected randomly， without adopting the Pareto chart method and
inconsistent with the target theme， serving as the pre-method and inconsistencies with the target theme group （C group）. Compared
with the A group and the C group， the creating cycle of pharmaceutical science popularization in the B group was significantly
reduced. Compared with the C group， the readers were significantly increased in the A group and the B group. CONCLUSIONS
Pareto chart could help pharmacists utilize medication consultation questions to identify the pharmaceutical science popularization
needed by the public， which could improve the efficiency and
Δ 基金项目 北京医卫健康公益基金会资助项目（No.YWJKJJHK- quality of creating pharmaceutical science popularization by
YJJB20288AN） pharmacists.
＊第一作者 副主任药师，硕士。研究方向：抗感染临床药学、用药 KEYWORDS pharmaceutical science popularization creating；
咨询、药学科普。E-mail：sunmin11017@yeah.net
Pareto chart； internet medication consultation； problem-
# 通信作者 主任药师。研究方向：医院药学、药事管理。E-mail：
yxb_ljf@163.com oriented
· 2142 · China Pharmacy 2024 Vol. 35 No. 17 中国药房 2024年第35卷第17期
